Last Revised: May 9, 2023
California residents, please also see the “Note to California Residents” in Section 11 for additional rights that apply to you.
1. Information We Collect
A. Personally Identifiable Information
The information that we collect is generally limited to personal information about you that you submit on the Website. We collect personally identifiable information in order to better serve our customers. The personally identifiable information that may be collected includes: your name; address; email address; telephone number; fax number; information about your interests in and use of various products, programs, and services; education level and interests; and sometimes credit card information when it is voluntarily submitted by our customers. To the extent that customer credit card-specific information is collected by Company and any of its affiliates and/or subsidiaries, said information will be kept in confidence and will not be shared with any third parties (other than consumer credit agencies) without the customer’s prior informed consent. Notwithstanding the foregoing, Company and its affiliates and subsidiaries reserve the right to share with third parties the fact that they have credit card information on file for specific customers, but they will not share this credit card information with third parties without the customer’s prior informed consent.
It is our goal to get you to the right place to help you achieve your matchmaking goals. Be assured that we respect your privacy and are not going to share your data with dozens of companies that will bombard you with unwanted messages. By entering and submitting your information to us via the Website, you give your express consent for us to share your data with the specific company that we believe will best provide services to meet your needs.
We, and our third-party service providers, may maintain separate email lists for different purposes. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.
In addition, you agree that by submitting your telephone contact information on this Website and/or registering to receive the product and/or service offered herein, such act constitutes a purchase, an inquiry, and/or an application for the purposes of the United States’ Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq., the Telecommunications Act (Canada), and any applicable federal, national, state, provincial and local “do not call” regulations, and as such any subsequent telemarketing communications between you and us are considered exempt telecommunications. We and the specific third-party service providers receiving your data as described herein retain the right to contact you via telemarketing in accordance with the United States ATSR or the Canadian Unsolicited Telecommunications Rules and any other applicable regulations.
When your information is provided to third parties, these third parties may also include providers of direct marketing services and applications. We or these third parties may supplement the information we collect online with outside records to enhance our ability to serve you, to tailor our content to you, and/or to offer you targeted advertising and other opportunities to purchase products and services that we believe may be of interest to you.
By permitting us to collect this information, you will be able to receive information on other products and services that may be of interest to you, including related third-party offers that we may send to you. You also enable us to personalize your experience with us so that we can provide you with the highest quality of service.
B. Non-Personally Identifiable Information
We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made and compile aggregate data to help serve site visitors better.
Like most standard website servers, we use log files. Log files track anonymous user information including, but not limited to, Internet Protocol (“IP”) addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is tracked in order to analyze trends, administer the Website, track users’ movements in the aggregate and gather broad demographic information for aggregate use. The information tracked via log files is not linked to personally identifiable information.
We also may use session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third-party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third-party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable information or other aggregated information about site visitors.
The Website also may use session and persistent “cookies” to assign a unique identifier to your computer. This site will not function properly with cookies turned off. The cookies we use are persistent files that your web browser places on your computer’s hard drive. Cookies may be used to help save information on past activities and other preferences, so that you are not required to reenter information each time that you visit the Website, and to deliver content specific to your interests. No personally identifiable information is gathered by the cookie.
Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address.
If you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
Other parties such as third-party service providers, advertising partners, and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device.
Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined.
2. How We Use Your Information
By submitting your information to the Website and consenting to receive communications or solicitations from Company, you grant Company the right to use that information for marketing purposes, and agree to receive email marketing from the Website. We may maintain separate email lists for different purposes. In order to end your email subscription to a particular list, you must follow the instructions contained in any email correspondence that you receive from Company. Unsubscribing from one list will not automatically unsubscribe you from all email lists. We only send email marketing to individuals that have agreed to receive solicitations from Company. We do not send unsolicited commercial email.
Though we make every effort to preserve user privacy, we may be required to disclose personal information in some instances, such as: 1) when required by law wherein we have a good faith belief that such action is necessary to comply with a judicial proceeding, court order, and/or subpoena; 2) in the event that Company is sold or acquired; or 3) in the event that we believe that the Website is being, or has been, used in violation of our terms and conditions or to commit unlawful acts. Moreover, you hereby consent to the disclosure of any record or communication to any third party when Company, in its sole discretion, determines the disclosure to be appropriate in the circumstances.
3. Sharing of Information
Company provides you with the opportunity to receive special offers, products and/or services from other third-party companies. To receive such offers, products and/or services your personally identifiable information supplied to us during the registration process will be shared with such third-party companies so that they may provide the product or service to you that you have ordered from us or them without requiring that you first complete another registration form.
By submitting your e-mail address at the Website and consenting to receive solicitations from Company, you agree to receive e-mail marketing from Company and the third-party service providers described in Section 1(a) and this Section 3. We may sell our user information for the purposes set forth herein and/or join together with other businesses to bring selected opportunities to our users. We are able to offer third-party services to you, in part, based on your willingness to be reached by our third-party service providers.
Company is not responsible for any content, terms and conditions, or the privacy policies of any third-party advertisers’ websites. The entities that advertise and/or place banner ads at the Website including, but not limited to, third-party advertisers, are independent third parties and are not affiliated with Company.
We may, for the purpose of providing services to you through our Website, directly or indirectly, transfer personal information collected to a parent corporation, subsidiary, affiliate, contractor or subcontractor (a “Service Provider”) that, directly or indirectly, provides a service for or on behalf of Company, and is located outside the United States or outside Canada. This includes, but is not limited to, entities in other states within the United States and Canadian provinces that may provide Company services including personal background checks, telephone solicitation services, database and web administration, customer service and financial accounting.
If you have further questions about the collection, use, disclosure or storage of personal information for or on behalf of the organization, please send us an email using the contact form listed in Section 8 herein.
Visitors under 21 years of age are not permitted to use and/or submit their personal information at the Website. Company does not knowingly solicit or collect information from individuals under the age of 21. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children. If your minor child has provided us with personally identifiable information, you may contact us using the contact information provided in Section 8 herein if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.
5. IP Addresses
We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services.
6. Our Data Security Policy
All collected information is stored in a technically and physically secure environment. Furthermore, access to this information is strictly limited, and the information is not accessible to the public. Our employees are dedicated to ensuring the security and privacy of all user information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we use appropriate industry standard procedures to safeguard the confidentiality of your personal information, such as firewall, encryption, token authentication, application proxies, monitoring technology, and adaptive analysis of network traffic to track abuse of our network and its data.
In addition, Company has security measures in place to protect the loss, misuse and alteration of personal information under our control.
Please be advised that, although we take every reasonable technological precaution available to protect your data, no data transmission over the Internet can be guaranteed to be 100% secure. Please ensure that you take all necessary precautions to protect your personal information while online.
7. Withdrawing Consent
To unsubscribe from a third-party service, you must contact that third party directly.
8. Contacting Us
If you need to contact us in relation to privacy matters, you can contact the Website administrator and the Privacy Officer of the Company using the email form below. Messages will not be visible to other clients.
11. Note to California Residents
California Consumer Rights
Data Access Request
If you are a California resident and you would like to submit a request to exercise your right to know what personal information we have collected, used or disclosed to third parties in the 12 month period prior to your request, you can make a request by: (i) sending us a request by email to email@example.com, or (ii) sending us a request by mail to this address: DAA Compliance Office c/o The Matchmaking Company Legal, 937 Enterprise Drive, Sacramento, CA 95825. Please specify in your request the details you would like to know, including any specific pieces of personal information you would like to access.
Please note that your right to know can be exercised without you being discriminated against for exercising your privacy rights under the CCPA and free of charge. However, we may request a fee, for example if requests are unfounded, excessive, or have a repetitive character. We are not required to provide access to personal information more than twice in 12 months.
Data Deletion Request
If you are a California resident and you would like to exercise your personal data deletion rights, you can: (i) send us a request by email to firstname.lastname@example.org, or (ii) send us a request by mail to this address: DAA Compliance Office c/o The Matchmaking Company Legal, 937 Enterprise Drive, Sacramento, CA 95825.
Please note that your right to deletion can be exercised without you being discriminated against for exercising your privacy rights under the CCPA and free of charge. However, we may request a fee, for example if requests are unfounded, excessive, or have a repetitive character. We may not be able to comply with your request for deletion under certain circumstances, such as if we are legally obligated to keep record of your payment and/or transaction with us. We may decline to comply with your request for deletion in the following circumstances: (i) to perform our contract with you, (ii) to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for the activity, (iii) to debug to identify and repair errors that impair existing intended functionality, and/or (iv) to comply with our obligation to maintain records of consumer requests made pursuant to the CCPA.
To protect your privacy, we must first verify your identity before we can respond to and process your request for access to specific data or to delete data. We will request certain account information to verify your identity that may include any of the following: the email address associated with your account, your account ID, your security PIN, your date of birth, and/or your zip/postal code. Your account ID and security PIN are assigned to you when you register to our service. You can access these at any time in your online account on our website. If you cannot provide us with such requested information, we may ask you to provide other account information to verify your identity.
Requests to opt out of selling of personal information, if applicable, will be honored in accordance with applicable laws.
We will make good faith efforts to provide you with access to your data when you request it, but there may be circumstances in which we may not provide access or delete data, as allowed by law. For example, we are not required to delete personal information needed to provide a service you asked us to provide, to detect fraudulent or illegal activity, required for bookkeeping or tax purposes (e.g., transaction data), or required for legal purposes. Also, we are not required to provide access to information that contains legal privilege, where your identity could not be verified, or where the information would compromise others’ privacy or other legitimate rights, like intellectual property rights. If we determine that your request for access or deletion should be denied or restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.
If you wish to designate an authorized agent to make a request on your behalf, please inform us when you make your request. You can designate an authorized agent to make a request under the CCPA on your behalf if: (i) the authorized agent is a natural person or a business entity registered with the Secretary of State of California; and (ii) you sign a written declaration that you authorize the authorized agent to act on your behalf.
If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please take the following steps:
Mail your written declaration authorizing the authorized agent to act on your behalf, certified by a California notary public, to this address: DAA Compliance Office c/o The Matchmaking Company Legal, 937 Enterprise Drive, Sacramento, CA 95825; and
Provide any information we request as described above and/or in our response to verify your identity.
If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.
Non-Member / Visitor
If you are a California consumer and a non-member/visitor of our services and you would like to exercise your right to know or your right to deletion: please note that we only collect, use, and disclose non-name identifying information. For this reason, we do not have a reasonable method by which we could verify your identity with certainty required under CCPA. Therefore, we may not be able to comply with your request.
The categories of personal information we collect about you, the categories of sources from which we collect the personal information, the business and commercial purposes for which we collect and disclose the personal information, and/or the categories of third parties with whom we share the personal information are set forth here.
If you are a member of The Matchmaking Company with member access to its services, or if you use any portion of the services, your personal data will be stored for the duration of a member’s membership, and/or your use of any portion of the services. However, we will erase your personal data in response to your request, provided that there is none of the following conditions: an obligation under the law to store that personal information, we are legally obligated to keep record of your personal information in compliance with the law, for legitimate use of data for avoiding fraud and for security purposes, to protect privacy of others, or when it would be extremely impractical. If your personal data is subject to a mandatory storage period, we will ensure that this personal information is isolated and stored until the expiration of the mandatory retention period. If you are a member of The Matchmaking Company with member access to its services, or if you use any portion of the services, we may automatically delete your personal information, without notice, after ten years following termination of your membership and/or after your most recent use of any portion of the services. We will also store any personal data which is required to demonstrate that we have lawfully complied with valid requests under the CCPA for the required period.
Any access or deletion requests that can be processed by us will be done so within 45 days from the date we receive your request unless we notify you that an extension is required. In case of an extended completion period, we will process your request within 90 days from the date of your original request. If we are unable to satisfactorily verify your identity, we will not be able to process your request. We will not discriminate against you if you choose to exercise any of your privacy rights under California law.
Disclosure of Personal Information, No Sale
If you are a California resident, and you would like to submit a request to exercise your right to know 1) what categories of personal information we have collected, 2) what specific pieces of personal information we have collected, 3) what categories of sources from which we have collected personal information, 4) the purposes for which we use the personal information, 5) the categories of third parties with whom we share the personal information, and 6) the categories of information that we may sell or disclose to third parties, in the 12 month period prior to your request, you can make a request by: (i) sending your request in an email to email@example.com, or (ii) mailing your request to this address: DAA Compliance Office c/o The Matchmaking Company, 937 Enterprise Drive, Sacramento, CA 95825.
Please note that we have not sold California residents’ personal information over the preceding 12 months and will not do so. Further, we have not and will not sell the personal information of minors, e.g., under 18 years of age, without affirmative authorization.
Right to Opt-Out of the Sale of Personal Information
California residents also have the right to request that we limit or stop the “selling” (a broad word used to also include some types of sharing) of their personal information under certain circumstances. However, we do not engage in selling personal information.
Categories of Personal Information, Collect, Use, and Disclose
A list of the categories of personal information we collect and have collected from California consumers within the past twelve months, the categories of sources from which that information is collected, the business or commercial purposes for which the information is collected, and the categories of third parties with whom we share personal information is found here. Note that these are categories of personal information as they are set forth under California law. We did not necessarily collect all specific pieces of personal information listed for any given person.
Other than the categories of third parties set forth in the above-referenced list, we do not disclose personal information to third parties for a business or commercial purpose.
Please note that this list also completely reflects the categories of personal information we have collected from California consumers, the categories of sources from which that information was collected, the business or commercial purposes for which the information was collected, and the categories of third parties with whom we shared personal information for the past twelve months.
For More Information or to Submit Questions
If you have any questions about this section or about exercising your rights described above, you can contact by mail at:
The Matchmaking Company Legal, 937 Enterprise Drive, Sacramento, CA 95825